GOT QUESTIONS? WE HAVE ANSWERS.
Be the Heartbeat of SoulFest
Find out how your support can ensure
our ministry thrives year-round.
When and where is SOULFEST?
Our 26th annual SOULFEST will take place August 15-17, 2024 at the Franklin County Fairgrounds.
86 Wisdom Way
Greenfield, MA 01301
When do Gates & Parking Open?
Parking Lots will open at 9:30am
Box Office & Will Call will open at 10am and close 9:30pm.
Gates open at 10:30AM each day with re-entry until 9:30pm.
Programming starts at 10:45 am for workshops and 3 of the 4 stages, the marketplace, etc. The main stage music starts up at 1:30pm and ends at 10:00pm each night of the festival.
What is the refund policy?
SoulFest is a rain or shine event, and there are no refunds or exchanges. Tickets are for a full lineup and activities, rather than artist specific, so there are no refunds if an artist cancels.
What’s the weather like at SoulFest?
The average high temperature in Greenfield, MA during the month of August is 80º and the average low temperature is 56º. If it rains at SoulFest we keep going, as long as conditions are safe.
I got my tickets for SoulFest, but can’t find my upgrades. Where are they?!
We have e-tickets for general admission, upgrades & pre-purchased parking to SoulFest (emailed to you through Eventbrite). We encourage you to check your email in the months of June and July, as we'll probably send you an update or two!
I can’t find my tickets! What do I do?!?
Worry not! Your SoulFest tickets were emailed to you from our ticket organizer, Eventbrite. Download and print your tickets within that email. Check your spam folder, too! Still can't find them? When you ordered tickets on Eventbrite, an account is created using the email address you enter during checkout. To access your tickets, log in to the Eventbrite app or website. If neither of those options work, send us an email or call our office at (978) 346-4577 and we’ll be happy to assist!
Do I have to wear my wristband on-site? Can I give my multi-day wristband to my friend for a day?
All attendees will need a wristband to enter festival grounds. Wristbands are non-replacible, non-transferrable, and non-refundable. Any attendee found on-site without a festival wristband will need to purchase one at the box office. Children under the age of 6 are not required to wear a wristband.
What’s parking like?
General Parking is available in the Main Parking Lot across the street from the Festival Entrance/Box Office. There are ADA parking spaces available along the fence closest to Wisdom Way. Priority Parking ($40/day) is the first two rows after that, followed by General Parking ($20/day). All parking in the Main Lot is first come, first serve and requires the purchase of a daily parking pass. Attendees are strongly to purchase it ahead of time for a smoother arrival experience.
VIP Parking is a reserved space in the VIP Parking Lot located within the fairgrounds. When you arrive, enter Gate 2 where you will receive a numbered hang tag for your vehicle that corresponds to the space you will park. For attendees who have purchased a VIP Parking Pass and require an ADA space, will have some available in a small lot located near the grandstand (entrance at Gate 4).
What is there to eat at SoulFest? Can I bring my own food?
There are a number of delicious options on-site including traditional carnival treats, ethnic foods, burgers and wraps, homemade ice cream, and a number of healthy alternatives, as well. Check out our Nourishment page for some highlights! You are allowed to bring in food but no coolers larger than 15”x10”x10” and soft sided only, please!
What kind of music is at SoulFest?
A little bit of this, a little bit of that! You can expect performances by today’s top Christian artists as well as performances and worship sets from regional artists. From hip-hop to country, there’s something for everyone. Visit our artist lineup page to see who’s coming to this years festival.
Is the Revival Stage outside this year?
Yes! With our new home at the Franklin County Fairgrounds, the Revival stage is once again outdoor stage. There is both standing room and some bleacher seating available.
What is seating like?
The festival is General Admission, with the standing room in front of all stages. At the Revival Stage there are also metal bleachers (in both covered and uncovered areas) which are also general admission. Both standing room and bleacher seating are first come, first served. There is no extra cost for bleacher seating. Morning workshops at other stages may include limited general admission seating. Blankets (max size 10’ x 10’) and chairs are permitted, but may only be placed in designated areas. Festival staff will remove any items placed in a restricted area. Any personal items left overnight will be brought to Lost & Found.
What’s with the name SoulFest, anyway?
As much as we love R&B and Gospel, “Soul” refers to that part about us that’s eternal and transcends the flesh. A Soul-Connected person is someone who is nurturing his/her or her own Soul. We believe loving one another, helping those in need, and looking out after widows and orphans, are primary ways we can feed our own souls as well as feed the souls of others. Action over words. At SoulFest you’ll hear talk about what it means to live from the inside out as a soul-connected believer in True Love and you’ll be given opportunities to get involved.Can we bring weapons?
We have a no-weapons policy. Bags are subject to search.
MORE IN-DEPTH INFORMATION & POLICIES
ADA ACCESS & PARKING:
Most of the Fairgrounds are flat with paved paths to accommodate our guests in wheelchairs and on scooters. There will be an ADA seating section near the front for the “Revival Stage”. All Parking requires the purchase of a pass. ADA spaces are available in the Main Parking Lot, along the fence closest to Wisdom Way. For those with a VIP Parking Pass within the fairgrounds that are are in need of an ADA space, but there will be some located next to the grandstand close to the Revival Stage.
ATM MACHINES:
Check the map on-site for specific ATM locations. If you need cash and have MasterCard, Visa, Discover, or AMEX, the Box Office can make change for you with a minimum service fee.
AUTOGRAPHS:
A daily schedule will be posted at the Meet & Greet Tent. A meet & greet pass is required to enter and can be purchased online or over the phone pre-festival; otherwise, the pass can be purchased onsite at the box office or SoulFest Shop. Some artists will host signings at their merch tables in the SoulFest Merch Tent – these types of signings are free.
BLANKETS, CHAIRS, TARPS & UMBRELLAS:
Tarps / Blankets (max size 10’ x 10’) and chairs are permitted, but may only be placed in designated areas. Festival staff will remove any items placed in a restricted area. Any personal items left overnight will be brought to Lost & Found.
BOX OFFICE / WILL CALL:
(Purchase & Pick Up) Opens daily at 10:00 AM. Credit cards & USD cash accepted.
CAMERAS:
Amateur photo and video cameras are permitted at SOULFEST. However, professional camera equipment is not permitted – this includes tripods, cameras with removable lenses, etc. All photos must be taken from the audience. Video recording of entire performances is prohibited. These policies are designed to protect the Artists' rights and will be enforced.
CAMPING:
Limited Tent & RV Sites are available onsite. SoulFest will be managing camping, not the venue. (Do not contact the Fairgrounds for camping information). Camping Registration will begin in October for previous SoulFest campers and will open to the general public by November 1. Tent Campsites (20’x20’) / RV Sites (26’x30’) can host a max of 4 people over 10 years old per site, and as many kids (10 and under) as the adults can manage. Max: 2 tents per tent site, No sleep tents on RV sites. No fires permitted. Bath houses & restrooms are onsite. Campers may arrive on the Wednesday before the first day of the festival, at the earliest, and must teardown the Sunday after the festival. Please email us at camping@thesoulfest.com for more information or questions.
CHILDREN:
Parents and Guardians are fully responsible for their children AT ALL TIMES. Lost children should be taken to the First Aid/EMT station. See festival program for location.
COOLERS:
No coolers larger than 15" x 10" x 10" (L x W x H) will be allowed at SoulFest. Coolers can be soft or hard coolers.
CURFEW:
Quiet hours are from 11:00 PM until 8:00 AM in the camping areas and all outdoor areas on the festival grounds.
DRUGS & ALCOHOL:
Use of drugs and alcohol is strictly prohibited and are not permitted on the festival grounds. All reports of drug or alcohol use will be fully investigated.
FIRST AID:
On-site First Aid stations are ready to handle medical emergencies. The locations of these stations can be found on the festival map. If an ambulance is needed for hospital transportation, the patient will be charged a fee by the medical transportation agency. No one under 18 will be treated without parental consent.
FOOD & VENDORS:
Multiple food vendors will be located on-site. All concession & vending booths are open Thur.-Sat., 11am–9pm.
GATES:
Gates will open on Thursday and 10:30 AM on Thur., Fri. and Sat. Subject to change.
INSURANCE:
All attendees are participating in SOULFEST 2024 at their own risk. Please respect your neighbors.
LITERATURE DISTRIBUTION & SOLICITATION:
Distribution of literature is only permitted from registered vendors, exhibitors and sponsors or partners at their booths, regardless of the type of literature. This rule will be strictly enforced. In order to promote any event, ministry or product, a booth must be secured prior to the festival. If anyone is found soliciting, their materials will be taken to the box office and held for pick up on the way out or they will be asked to leave. Please do not purchase or accept anything from anyone (unless official SOULFEST staff or sponsors) who is not keeping to these policies. In addition, hanging posters and/or flyers is not permitted in any area of the festival. For info about securing a booth, visit our Vendors & Exhibitors Page.
LITTER & TRASH:
Please do your part. Pick up trash and deposit it in the closest garbage when you see it. It makes a difference when everyone pitches in!
LOST AND FOUND:
Please bring lost and found items to Peace Patrol. After the festival, please bring lost and found items to the Administrative Office. SOULFEST is not responsible for lost or stolen property.
MOSHING & DANCING:
While no moshing or crowd surfing is allowed, dancing is encouraged as long as it is not harmful to others. SOULFEST will monitor this but cannot be responsible for the actions of those who are not considerate of others and disregard this policy. Anyone who disregards this will be asked to stop once. The second time, SoulFest security (a.k.a Peace Patrol) retains the right to escort such attendees to the festival exit and remove their wristbands.
PAGING:
Paging of individuals and groups is not permitted from stage except in extreme emergency. Please visit the Peace Patrol Booth, find a Peace Patrol member with a radio, or call the office at 978-346-4577 onsite.
PARKING:
There is a parking lot across the street from the main entrance of the festival grounds, Main lot parking is $20/day with Priority Parking at $40 per day. Premium Parking consists of the closest two rows across the street from the main entrance. You can also upgrade to a reserved VIP Parking space which are available for purchase while supplies last!
PEACE PATROL:
The SOULFEST security team is in place to maintain the peace. They are available to help and assist in any way possible. Please contact them through the SOULFEST office on-site. For an extreme emergency dial 911.
PETS:
Pets are not allowed on-site. Anyone with pets will be asked to remove them. Service animals with labeled gear are permitted.
PHOTO/VIDEO:
By purchasing the SOULFEST wristband you agree to allow yourself to be photographed or videotaped for the purpose of SoulFest promotions.
PROGRAMS:
Attendees can also download a FREE phone app including the schedule and available activities.
SEATING:
The festival is General Admission, along with the standing room in front of all stages, meaning that the standing room for each stage is first come, first served basis. At the Revival Stage there are also metal bleachers (in both covered and uncovered areas) which are also general admission. There is no extra cost for bleacher seating. Morning workshops may include limited G.A. seating.
STAGE PRESENTATIONS:
Opinions expressed by program participants do not necessarily reflect those of SoulFest, New Sound International Inc., New Sound Concerts Inc., Franklin County Fairgrounds, Ministry Partners, vendors, or any staff member of these organizations.
SPONSORS:
The primary sponsor and producer of the SOULFEST is New Sound Concerts. Contact information is located at the bottom of this page. Many other organizations help make this event possible. Please visit thesoulfest.com to read about other ministry partners.
TOILETS & SHOWERS:
The fairgrounds have several indoor bathrooms, which will be supplemented with portable bathrooms near parking lots and camping areas. Limited showers. Campers/Attendees are encouraged to bring biodegradable soap for showering.
TOYS/GAMES:
Frisbees, footballs, and all other kinds of games/activities are encouraged. The SOULFEST simply asks that all activities be restricted to areas that are not congested by people. Please be courteous to others.
TRAFFIC:
There are many vehicles on-site at the festival. If driving, please drive slow. If walking, please be aware of your surroundings and moving vehicles.
VOLUNTEERS:
In order to operate the SOULFEST, over 250 dedicated volunteers are needed. Please be kind and grateful to all staff – they have volunteered their time and energy to make the event possible. The SOULFEST is always in need of volunteers. Visit the Volunteer page for more details on volunteering. Be sure to express your appreciation to the volunteers throughout your time at SoulFest.
WATER:
Be sure to stay hydrated! The Franklin County Fairgrounds has multiple water fountains for free water and bottle refilling. Bottled water is also available for purchase in several locations around the festival. It is important that you drink plenty of fresh water. Do not drink the pond or stream water.
WEATHER:
The SOULFEST takes place rain or shine. If the weather gets extremely bad, the SOULFEST may have to shut off electrical power to the stages for a short while. Please understand that the SOULFEST must follow these guidelines to keep everyone safe. There are no refunds, exchanges, or discounted tickets if this occurs. The average high temperature during the day is 81ºF and the average low temperature during the night is 61º. Please prepare accordingly for this daily temperature change.
WRISTBANDS:
Everyone is required to wear wristbands around their wrist while on-site. All attendees will need a wristband to enter the festival grounds. If anyone does not have a wristband (for any reason), they will be required to purchase a new one at the box office at the current gate prices or leave the premises. Wristbands are non-replaceable, non-transferable, and non-refundable. There are no refunds or exchanges. If you see anyone at the festival without a wristband, please encourage him or her to purchase one at the box office.
PLEASE NOTE:
New Sound International, Inc./New Sound Concerts Inc., SoulFest, and the Franklin County Fairgrounds will not be held responsible for (1) lost, stolen or forgotten wristbands, (2) bodily injury, or (3) loss of personal property at any time prior to, during or following SOULFEST.
Don’t see what you’re looking for here? CONTACT US!